Shipping policy

Shipping Policy – Azadi Deals

At Azadi Deals, we are committed to delivering your orders safely and efficiently across Pakistan. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days.

  • Orders placed on weekends or public holidays may take additional processing time.

  • You will be contacted for order confirmation if required.

2. Delivery Time

  • Major cities in Pakistan: 3–5 business days.

  • Other cities and remote areas: 5–7 business days.

Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, and other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.

  • Any applicable delivery fees will be communicated before order confirmation.

  • Free shipping offers may be available on selected products or promotional campaigns.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders and locations across Pakistan.

  • Customers can pay for their orders when they receive the package.

  • Please keep the exact amount ready when the courier arrives.

  • Customers must provide a valid phone number and complete delivery address.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, or other available communication channels.

You can contact our support team if you need assistance tracking your shipment.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If a delivery attempt fails because of an incorrect address, unavailable recipient, or unreachable phone number, the courier may attempt redelivery or return the parcel to us.

7. Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost, please contact our customer support team so we can investigate the issue.

8. Damaged Packages

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the package and product.

We will review your complaint and assist you according to our Return & Refund Policy.

9. Contact Information

For shipping-related questions or assistance, please contact us:

Store Name: Azadi Deals

WhatsApp: +92 319 7710925

Email: azadideals.store@gmail.com

Thank you for shopping with Azadi Deals. We appreciate your trust!